Shipping & Returns

Shipping

Every Sunlit Nectar product is made by hand in small batches in Revelstoke, British Columbia.

Where we ship

We ship within Canada only. We do not currently ship outside Canada.

Rates

  • Flat rate $25 — anywhere in Canada

  • Free shipping on orders of $150 or more

  • Local pickup in Revelstoke — free

    If you are in Revelstoke, choose Local Pickup at checkout. We will email you within one business day to arrange a time.

How long it takes

We ship once a week, every Thursday. Orders placed by Wednesday go out that week.
Because everything is made in small batches, now and then an item is between batches. If that happens

we will email you with a realistic date, and you can either wait or cancel for a full refund.

Carrier and tracking

We ship by Canada Post. Your tracking number is emailed as soon as your parcel goes out. Delivery is usually two to eight business days depending on where you are.

Addresses

Please check your shipping address carefully at checkout. We cannot be responsible for a parcel sent to an address that was entered incorrectly, but we will always help you trace it.

Delays

Once a parcel is with Canada Post, timing is out of our hands. Weather, holidays and service disruptions happen. If your tracking has not moved in five business days, email us and we will open a trace.

Returns and refunds

Because these are skincare products, we do not accept returns or exchanges. Once a bottle has left our hands we have no way to know how it has been stored, so for your safety we cannot resell it or take it back.

We will always make it right in these cases:

  • Damaged or leaking on arrival — email us within five business days with a photo of the bottle and of

    the packaging it came in. Replacement or full refund, your choice.

  • Wrong or missing item — tell us within five business days and we will fix it at our cost.

  • Order not yet shipped — email us and we will cancel it and refund you in full.

Before you buy

Every product lists its full ingredients on this site and on the bottle, or for the Travel Trio, on the card with each bottle. Please read them before ordering, especially if you have known sensitivities.

We recommend patch testing any new product on your inner forearm before first full use.

If a product does not agree with your skin

Stop using it and email us. Tell us which product, which batch code (it is printed on the bottle) and what happened. We record every report and we will work it out with you individually.

Refunds

Approved refunds are issued to the original payment method within 15 days.

How to reach us

Email kc.pointwellness@gmail.com with your order number, and a photo where relevant.
Sunlit Nectar is sold by To The Point Wellness, Revelstoke, British Columbia, Canada.